Shipping policy

SHIPPING

The cost is calculated based on the destination entered in the form:

  • Peninsular Spain and Portugal: € 6
  • Balearic Islands Ceuta and Melilla: € 10; Canary Islands: € 15
  • Europe and rest of the world: € 15
  • FREE from € 100 in Peninsular Spain and Portugal
Customs costs are not included in the price and must be paid by the buyer. We are not responsible for the costs of tariffs and customs clearance that each country or city has to apply .

Orders are prepared every business day at the following times:
Monday to Friday from 9:00 a.m. to 5:00 p.m.
Orders placed outside these hours will be prepared the next business day.
The terms are:
Spain - between 2 and 4 business days.
Rest of the world between 3 and 10 working days.

RETURNS

It is only possible to exchange an item for another of equal or greater amount by paying the difference in price, within the first 10 days from receipt of the item. The amount of purchases is not refunded except in case of tare or damage, although before sending an item it is carefully reviewed avoiding such circumstances.

The items must be returned in their original condition, together with any accessories related to them, and cannot be used or damaged. They must keep their complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product must be sent to the following address: EL COFRE ENCANTADO, Avenida Juan Melgarejo, Phase 1, El Cofre Encantado, El Puerto de Santa MarΓ­a (CΓ‘diz), 11500, Spain. Phone: +34 670520867

Important note: Until we receive the item in our warehouse, it is your responsibility. We recommend that you send us the item by courier or certified mail and that you keep the proof of shipment. The cost of this shipment is borne by the buyer.

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